If you think that the user account was responsible, you can continue to troubleshoot by using the new user account. If the problem no longer occurs, the cause exists within the user's home folder. Working with local files, iCloud Drive files, and files in cloud storage other than Microsofts own services is. To determine whether this is the case, you can log on to the computer by using a different or new user account, and then test the application. You then click Open My Mac, and only then do you get the standard OS X Open dialog. Sometimes, a specific user's information may become corrupted, and this may prevent installation, startup, or use of some applications. If the problem continues to occur, go to the next step.
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Step 3: Perform a clean startupįor information how to "clean start" your computer, click the following article number to view the article in the Microsoft Knowledge Base:Ģ398596 How to use a "clean startup" to determine whether background programs are interfering with Office for Mac If the problem seems to be resolved, you can move the .plist file to the trash.
If the problem still occurs, quit PowerPoint, and restore the file to its original location. If you do cannot locate the file, the application is using the default preferences. Start PowerPoint, and check whether the problem still occurs. The default location is in /Applications/Microsoft Office 2011/Office/. However, with Outlook, you must close Outlook and switch identities by using the Database Utility. If you locate the file, move it to the desktop. In Entourage (available in previous versions of Office for Mac), it is possible to switch identities while Entourage is open.
To display this folder, hold down the OPTION key while you click the Go menu. The Library folder is hidden in MAC OS X Lion.